Privacy Policy

1. Introduction

Purpose Driven Delivery & Care LLC ("Company," "we," "us," or "our") operates the website www.carebypurpose.com and the Purpose Dispatch Pro mobile application (collectively, the "Services"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Services.

By accessing or using our Services, you agree to this Privacy Policy. If you do not agree, please discontinue use of our Services.

2. Information We Collect

We may collect the following types of information:

• Personal Identification: Full name, date of birth, and government-issued identification (when required for certain services).
• Contact Information: Phone number, email address, and mailing/service address.
• Service Request Information: Pickup and destination addresses, service type, appointment date and time, special instructions, and any information provided in authorization forms.
• Payment Information: Credit/debit card details and billing information — collected and processed securely by our payment processor. We do not store full card numbers.
• Location Data: Real-time GPS location when you use tracking features during an active service, or when an associate is navigating to your location.
• Account Credentials: Email address and hashed password for account access.
• Emergency Contact Information: Name and phone number of your designated emergency contact.
• Communications: Messages, feedback, complaints, or other communications you send to us.
• Device & Usage Information: IP address, browser type, device type, operating system, and app usage data collected automatically.
• SMS Consent Records: Timestamp, IP address, and version of the consent disclosure accepted when you opt in to SMS communications.

3. How We Use Your Information

We use the information we collect to:

• Provide, operate, and improve our delivery and care services.
• Schedule, dispatch, and track service requests.
• Process payments securely through our payment processor.
• Send booking confirmations, appointment reminders, and service status updates.
• Communicate with you via phone, email, or SMS regarding your service requests.
• Verify your identity and authorize services requiring identification.
• Contact your emergency contact when necessary during a service.
• Investigate safety reports, complaints, and disputes.
• Comply with applicable laws and regulations, including Twilio A2P 10DLC requirements.
• Improve customer experience and service quality.

4. Payment Information

All payment transactions are processed through secure, PCI-compliant third-party payment processors. We use Wix Payments and other industry-standard payment platforms. We do not store your full credit card number, CVV, or other sensitive payment data on our servers. Payment data is transmitted using SSL/TLS encryption. Your billing information is retained only as required for transaction records and dispute resolution.

5. SMS / Text Messaging Policy (Summary)

Purpose Driven Delivery & Care LLC sends transactional SMS messages only to customers and associates who have explicitly opted in. The canonical opt-in is our public, no-login SMS consent page at dispatch.carebypurpose.com/sms-consent, where the user checks an unchecked-by-default checkbox next to the full consent disclosure. The identical consent language is also presented on the account-registration page (dispatch.carebypurpose.com/customer/register) and on the final booking checkout page (dispatch.carebypurpose.com/customer/book); no SMS is sent until the user actively checks the box. Messages include booking confirmations, dispatch notifications, appointment reminders, arrival alerts, and customer support communications. Message frequency varies. Message and data rates may apply. Reply STOP to opt out at any time. Reply HELP for assistance. Mobile information and SMS consent data will not be shared with third parties or affiliates for marketing or promotional purposes. Consent is voluntary and not required to use our services.

6. How We Share Your Information

We do not sell your personal information. We may share your information in the following limited circumstances:

• Service Associates: Assigned associates receive only the information necessary to fulfill your service (name, address, service type, special instructions).
• Payment Processors: To complete financial transactions securely.
• SMS/Communication Providers (Twilio): To deliver transactional service notifications only. Mobile information and SMS consent data will not be shared with third parties or affiliates for marketing or promotional purposes. Twilio is bound by its own privacy policy and applicable carrier regulations.
• Legal Compliance: When required by law, subpoena, or to protect the safety of individuals.
• Business Transfers: In the event of a merger or acquisition, your information may be transferred to the new entity under the same privacy protections.

7. Data Security

We implement administrative, technical, and physical security measures to protect your personal information, including:

• SSL/TLS encryption for all data transmission
• Secure, access-controlled database systems
• Role-based access controls for staff
• Regular security reviews and monitoring
• Audit logs for all SMS consent events including timestamp, IP address, and consent version

While we take commercially reasonable measures to protect your data, no system is 100% secure. Please use strong passwords and keep your account credentials confidential.

8. Your Rights & Choices

Depending on your jurisdiction, you may have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate data
• Request deletion of your data (subject to legal retention requirements)
• Opt out of SMS communications at any time by replying STOP to any message
• Withdraw consent for data processing where applicable

To exercise these rights, contact us at (662) 445-4213 or visit www.carebypurpose.com.

9. Cookies & Tracking Technologies

Our website and app may use cookies, session storage, and similar technologies to maintain your session, remember preferences, and analyze usage. You may disable cookies in your browser settings; however, some features may not function properly without them.

10. Children's Privacy

Our Services are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected such information, please contact us immediately.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting a notice on our website or within the app. Your continued use of the Services after changes constitutes acceptance of the updated policy.

12. Contact Us