Help & Contact
We're here to help.
Purpose Customer Support
Report a problem, get answers, or track a support request.
Contact Support
Call Us
(662) 445-4213
Email Support
info@carebypurpose.com
Visit Our Website
carebypurpose.com
Submit Feedback
Frequently Asked Questions
How do I book a service?
Tap 'Book' on the home screen, choose your service, enter pickup details, pick a date/time, and confirm. Done in under 2 minutes!
How are payments handled?
We are a cashless service provider. All payments are processed electronically using our approved payment methods.
Can I tip my associate?
Yes! After your service is completed, you'll receive a link to rate and optionally tip your associate. 100% of tips go directly to them.
How do I track my service?
Go to History or tap the active banner on your Home screen to see live status updates from booking through completion.
What if I need to cancel?
Please contact our support team as soon as possible if you need to cancel or reschedule.
Are your associates background checked?
Yes. All Community Service Associates are vetted and background checked before serving customers.
